Terms of use

General Terms and Conditions

The general conditions of operation and use of the sup-co.si online store are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-business.

The general business conditions deal with the operation of the website www.sup-co.si , the business relationship and user rights between the provider and the customer. The SupCo website is managed by the Activity of advertising agencies Nina Valant sp (hereinafter Nina Valant sp) . By using the website, the user or customer agrees to the General Terms and Conditions of the website.

Activity of advertising agencies Nina Valant sp
Circle Street 4
4000 Kranj
Registry number:
Tax number:
Phone: 04
1 388 313
Email: info@ sup-co.si

When registering in the SupCo system , the visitor obtains a username, which is the same as his e-mail address, and a password. The user name and password unambiguously determine and associate the user with the entered data. This makes the purchase itself easier for the consumer, and the provider guarantees that the data will be fully protected and used in accordance with the conditions to which the (potential) buyer agrees. The general terms and conditions deal with the company's operations, user rights and the business relationship between the provider and the customer.


Nina Valant sp strives for the accuracy of the given data and reserves the right to make changes. The possibility of typing errors is allowed. Photos on the website may be symbolic. Decorative accessories next to the products in the photos are excluded from delivery. The SupCo online store and all information on it, images of articles, graphic and video elements on the website are protected and their use is only permitted with the express consent of Nina Valant s.op. . All copyrights are reserved.


The company undertakes to protect the confidentiality of personal data and will use it exclusively for informing about the progress of the order and for informing about new products and promotions. By registering on the website, the user guarantees the accuracy of the given data and guarantees that only he or an authorized person will access the website with his username and password. Nina Valant sp guarantees that personal data and contracts are kept for the duration of registration on the website and are deleted by deleting the user's account.


For its optimal operation, the website uses cookies that serve to correctly execute orders, collect data on the use of our services and adapt content to visitors. By using the website, the user agrees to the use of cookies.


The website uses cookies. These are small text files that are downloaded to your computer or mobile device when you visit. This way I can make the website work better. Cookies do not contain personal data or information that could identify you, so we recommend that you consent to their use.


The SupCo online store allows the following payment methods:
- remittances to the company's account
- after summary

The costs of packaging and delivery are listed under the terms "DELIVERY".

Payment according to the proforma invoice is made to a current account opened at SKB banka dd , with the following information:
Nina Valant sp
Circle Street 4
4000 Kranj
0312 6100 0627 643

The deadline for payment according to the proforma invoice is 3 working days after receipt of the proforma invoice. If the preliminary invoice is not paid within this time, the buyer is considered to withdraw from the order.


The purchase contract is concluded between the buyer and the company that manages the website at the moment the buyer confirms the order. The contract is concluded in the Slovenian language. From the moment the online store sends the customer the first email about the status of his order, all prices and other conditions are fixed and apply to both the online store and the customer. The condition for purchase is that the buyer is of legal age. The purchase agreement is stored on the provider's server.


Published prices apply to all customers. All prices are in euros (€). We reserve the right to change prices. The prices are valid from the moment the contract is concluded between the customer and the company that manages the website.


We send packages only within the Republic of Slovenia. We ship with GLS , the cost of delivery is included in the price of the product . Successfully submitted and paid orders will be shipped within 3-5 working days after the order is completed. If the products received are damaged upon delivery, the buyer must immediately notify the provider at the email address: info@sup-co.si


The consumer has the right to notify the company by email at info@sup-co.si that he withdraws from the contract within 14 days after receiving the goods. The consumer is obliged to return the products no later than 14 days after the notification that he withdraws from the contract. Returned products must be undamaged, unused, in the original packaging, and the order identification must be visible from the shipment. The costs related to the return of the goods are borne by the consumer. The seller will refuse to accept the shipment by returning the goods if he had to settle the shipping costs at the time of collection. The consumer returns the goods to the address Nina Valant, Rateče 97a, 4283 Rateče. In case of withdrawal from the contract, the seller shall return all payments received immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract. Payments received are returned by transfer to the transaction account specified by the buyer. The buyer does not have the right to withdraw from the purchase of goods that are manufactured according to the consumer's exact instructions and adapted to his personal needs.


In the case of material defects in the products or the delivery of incorrect products, the buyer can exercise his rights in accordance with the Consumer Protection Act if he informs the seller about the defect within two months from the day the defect was discovered. The buyer must describe the defect in more detail in the defect notification and allow the seller to inspect the item.
An error occurs when:
– the thing does not have the properties necessary for its normal use or circulation,
– the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of,
- the article does not have properties and features that have been expressly or tacitly agreed or prescribed,
- the seller has delivered an article that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.

If the buyer has correctly informed the seller about the error within the period specified in the previous paragraph, he can request the seller to correct the error, return part of the purchase price in proportion to the error, exchange the goods or refund the purchase price. The consumer must allow us to inspect the item either by returning the product or by providing an unequivocal photo of the product. The seller bears the costs of correcting the material defect.

The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

Protection of personal data
The company is committed to the permanent protection of all personal data of the consumer.

The company will
contact the customer via remote communication means only if the user expressly consents to this.

Advertising emails will contain the following content:
– they will be clearly and unequivocally marked as advertising messages,
– the sender will be clearly visible,

- various campaigns, promotions and other marketing techniques will be marked as such, and the conditions for participation in them will also be determined,
- the method of unsubscribing from receiving advertising messages will be clearly presented,
- the company will expressly respect the user's wish not to receive advertising messages.


The company does its best to ensure that the information published on the website is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the provider is unable to correct the information on the website. In such cases, the company will notify the customer of the changes and allow him to withdraw from the contract or exchange the ordered item. The consumer is responsible for handling the products carefully and in accordance with their purpose. The company does not guarantee for defects and damage to the product resulting from incorrect or careless use.


The company reserves the right to disable the website or access to it due to technical problems or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel orders. We will inform you about this immediately and inform you about further steps.


The company complies with applicable consumer protection legislation.
SupCo makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in case of problems, the consumer can contact by phone or e-mail.

The complaint is submitted via the email address a info@sup-co.si , the handling process is confidential. Within five working days, the company will confirm that it has received the complaint and inform the customer about how long it will take to process it , and keep him informed about the progress of the procedure. SupCo recognizes that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is the main obstacle for the consumer not to initiate a dispute before the court, so the provider makes every effort to resolve potential disputes amicably.


In accordance with legal norms, the online store www.sup-co.si, owned by the company Nina Valant sp , does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes . Nina Valant sp ., which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS) .

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.


The text of these general business conditions is protected by copyright and without the prior consent of the author, reproduction, distribution, processing or any other further use for commercial or non-commercial purposes is not permitted.

1 June 2023